Terms of service

Welcome to CraftWood. By accessing or purchasing from our website (www.craftwood.store), you agree to the following Terms of Service. Please read them carefully before using our website.

1. General Conditions

  • By using our website, you represent that you are at least the age of majority in your region.
  • You may not use our products for any illegal or unauthorized purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.

2. Accuracy of Information

  • We strive to ensure all product details, images, and descriptions are accurate. However:
  • Colors may vary slightly due to lighting or screen differences.
  • Product sizes may vary slightly due to handcrafted nature.
  • We are not responsible if information on the site is outdated or incomplete.

3. Products & Pricing

  • All prices are listed in PKR (Pakistani Rupees).
  • Prices and product availability may change without notice.
  • We reserve the right to limit the quantities of any product.

4. Orders & Payments

  • When you place an order, you agree to provide current, complete, and accurate purchase information.
  • We reserve the right to cancel or refuse any order due to:
  • Suspected fraud
  • Incorrect pricing
  • Stock unavailability
  • Payments are processed securely through our trusted payment partners.

5. Shipping & Delivery

  • Shipping timelines and charges are stated in our Shipping Policy.
    Delivery delays may occur due to courier issues or unforeseen circumstances.

6. Returns & Refunds

  • Our Refund & Return Policy outlines the complete process, conditions, and timelines.
    Returns must follow the rules provided in that policy.

7. Third-Party Services

  • We may use third-party services (e.g., payment gateways, analytics).
    These providers have their own privacy and security policies.
    CraftWood is not responsible for issues arising from third-party services.

8. User Conduct

  • You agree not to:
  • Share harmful or misleading information
  • Violate any laws or third-party rights
  • Attempt to hack, disrupt, or misuse our website
  • Any violation may result in termination of service.

9. Intellectual Property

  • All content on CraftWood—including product photos, designs, text, logos, and graphics—is the exclusive property of CraftWood.
    You may not reproduce, copy, sell, or distribute any content without permission.

10. Limitation of Liability

  • CraftWood is not liable for:
  • Any damages from the use or inability to use our products or website
  • Delays caused by courier services
  • Misuse or incorrect handling of products by customers